Frequently Asked Questions

Here at SF Fire, we like to keep our customers informed about the best products and services to protect your business and staff.

Our FAQs should answer most of your queries, but if there’s anything else you’d like to know, you can call our friendly, helpful team on 01484 714076 or contact us by email using

Q. Help! We’ve been really busy and have just realised we need fire safety equipment in a hurry. How fast can you get here?

A. In an ideal world we’d all plan ahead for every eventuality. Here in the real world, we understand that you’re busy running your business and we’re happy to take the weight off your shoulders when it comes to fire safety protection.

If you can give us plenty of notice, all well and good, otherwise give us a call and we’ll see what we can do for you. In some cases we may be able to schedule in a visit the following day.

Q. Do you offer cheap fire extinguishers and fire alarms?

A. As our market is very price driven and we want to provide the most cost-effective solutions for our customers, we do our best to find savings where we can. However, we will never compromise on safety or leave our clients exposed with inadequate cover.

Over time we have found that clients who have swapped to companies offering the cheapest fire safety products on the market often find their way back to us when they are let down by poor service.

Q. What geographical areas do you cover?

A. If you’re in the UK, we can help you. We’re based in Brighouse, in the beautiful heartland of West Yorkshire, close to major cities such as Leeds, Bradford, Manchester, Liverpool and Sheffield, as well as Huddersfield, Halifax and York.

We also regularly visit clients across other parts of the north east and north west, as well as in the Midlands and North Wales. In some cases our clients have multiple sites, either across a particular region or indeed all over the UK.

Our proximity to excellent transport links, including the M62 and M1, allows us excellent access across the north of England and to other parts of the country.

Q. Our company has multiple sites, all of which need fire protection services. Can you help us?

A. Not only can we help you, but we can also offer you significant benefits over some other fire safety companies. Because our engineers are professionally trained in all aspects of fire safety, you only need to schedule in one visit for installation and for each time your fire safety equipment needs updating. This saves you time and, if you’re a manufacturer, reduces down time.

Q. I run a small business and only need one fire extinguisher. Would you consider this worth your time?

A. Absolutely! We don’t discriminate on size and we give the same customer service to all, irrespective of their business activity and size. After all, the small business of today might grow to be the major industry of tomorrow.

Q. We need the fire alarms and extinguishers servicing and updating at our pre-school. Would you need to work out of hours?

A. All of our engineers are CRB checked so we can come in at a convenient time for you.

Q. Aren’t all fire safety companies pretty much the same?

A. Absolutely not! Because we strive for excellence in all that we do, we have committed our time and energy to gaining all the relevant industry accreditations.

All of our engineers are fully qualified and we invest in our people through continual professional development and by hiring apprentices to train up for the future.

Q. Do you use a call centre?

A. No – and we don’t plan to. When you call our office, you won’t find yourself speaking to a different person each time or being passed around from pillar to post.

We value our customer relationships and we understand that you prefer to speak to someone who knows what they are talking about and can offer practical help.

Q. What happens if we have all our fire safety systems in place and there’s a change in the law?

A. This is where we can really make a difference for our customers. Because we continually keep abreast of the legal issues relating to fire safety, we will contact you if you need to make any changes to your systems. That way you won’t run the risk of invalidating your insurance by not having the correct cover.

Q. Who is liable if there’s a fire and there isn’t sufficient fire safety protection in place?

A. The responsibility lies both with the fire safety company – us – and the person who has hired them to provide the cover – you.

If a fire safety company has not provided the correct safety equipment and kept it updated and serviced, they are liable to face prosecution. There have already been cases when people have been jailed – both from the fire safety company and from the business that hired them.

Q. We hired a fire safety company to provide fire extinguishers and fire alarms for our premises but we have not heard from them since. Should we be concerned?

A. Any decent fire safety company will review its clients’ fire risk assessments on a regular basis. We believe that it’s simply not good enough to set up a fire risk assessment and expect it to remain the same for the foreseeable future.

For us, the first assessment is a starting point, which will be regularly reviewed to accommodate changes and growth in your company.

Q. Do you offer fire safety training?

A. One of our unique selling points is that we offer consultations to all of our clients. By coming in to see you on a regular basis, we can ensure that all staff are up to date with fire procedures.

Any company worth its salt will want to know that its staff are well versed in fire safety and will be able to quickly and safely exit the building in case of fire.

Q. We’ve been told that we need an action plan for fire safety. Could we write this ourselves to save money?

A. We would strongly advise using a professional company to produce your action plan as it would be very difficult for those who aren’t specialists in the field to complete without spending a lot of time on research.

Even then, you would only find out if there were any shortfalls in your plan in the case of fire, injury or death – in other words, when it’s too late. The time you would need to invest in writing your own action plan would not be worth any cost savings.

The person responsible for writing the fire risk assessments for SF Fire is ex-fire service.

Q. I run a growing business and we’ve just moved to new premises. Should I handle fire safety issues myself or delegate them to another member of staff?

A. As a fire safety management company, we are used to dealing with owner/operators in smaller companies and operations or facilities managers in larger companies.

As your company grows, you will need to make carefully thought-out decisions on which business activities to delegate. All we would suggest is that you ensure that you have a responsible member of staff looking after the hiring of your fire safety protection company. It's one of the most important decisions that has to be made and can have a major impact on your business if an incident should occur.

Q. As the facilities manager for a large company I’m concerned that we need additional protection for our comms room, where we house a large amount of valuable equipment. What would you advise?

A. We’d be happy to drop in for a visit to assess your specific needs to protect this equipment. There are a number of fire suppression systems that may be suitable combining a fire detector to set off an alarm and a chemical gas system to eliminate the oxygen and prevent the fire from spreading.

The benefitof these systems is that they will put out the fire automatically, even when you’re not on the premises, safeguarding your expensive equipment. In some cases, your insurance company may insist that you have a fire suppression system in place. Importantly, we will also maintain and service these systems for you, so that you can rest assured you will always remain protected.

Q. A colleague told me that the insurers refused to pay out after a fire at her previous workplace because the owner hadn’t had the fire safety systems serviced. Is this true?

A. All fire safety equipment – fire extinguishers, fire alarms and emergency lighting – should bechecked and serviced at least once a year to ensure that your insurance won’t be compromised. If this isn’t carried out, not only do you run the risk of having to shell out to replace equipment, but you could also be prosecuted in the case of any injuries or deaths.

Our general rule of thumb is that you can’t put a price on peace of mind.

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